Terms Of Service

Effective Date:01/09/2025Last Updated: 08/09/2025Welcome to NextGenAi. These Terms of Service govern your access to and use of our online AI automation services provided by NextGenAi, a Zimbabwe corporation, located at No 16, Chrome Close, Harare.By accessing or using our Service, you agree to comply with and be bound by these Terms of Service. If you do not agree to these Terms, do not use our Service.1. Acceptance of TermsBy accessing or using the Service, you agree to these Terms, which may be updated or modified from time to time. It is your responsibility to review these Terms periodically. Any changes will be effective upon posting on this page with an updated "Last Updated" date.2. EligibilityYou must be at least 18 years old, or the legal age of majority in your jurisdiction, to use the Service. By agreeing to these Terms, you represent and warrant that you meet these eligibility requirements.3. Privacy and Data Protection
3.1 Data Collection and UseWe collect and process your personal data in accordance with applicable data protection laws, including the following regulations:General Data Protection Regulation (GDPR) (EU)Personal Information Protection and Electronic Documents Act (PIPEDA) (Canada)Protection of Personal Information Act (POPIA) (South Africa)California Consumer Privacy Act (CCPA) (U.S.)Data Protection Act 2018 (UK)Please review our [Privacy Policy] for detailed information on how we collect, use, and protect your personal data.3.2 Data TransfersBy using the Service, you acknowledge and consent to the transfer of your personal data to jurisdictions that may not provide the same level of data protection as your home country, including but not limited to the United States. We implement appropriate safeguards to protect your data in compliance with applicable laws.4. User Responsibilities
4.1 Prohibited UsesYou agree not to use the Service for any illegal, unauthorized, or harmful purposes, including but not limited to:Violating any applicable laws or regulations.Engaging in fraudulent, abusive, or discriminatory conduct.Violating intellectual property rights.Uploading malicious code, viruses, or other harmful software.4.2 Account SecurityYou are responsible for maintaining the confidentiality of your account information, including your login credentials, and for all activity under your account. You agree to notify us immediately if you suspect any unauthorized access to your account.5. Service AvailabilityWhile we strive to provide continuous access to the Service, we do not guarantee that the Service will be error-free or available at all times. We may modify, suspend, or discontinue the Service, in whole or in part, at our sole discretion and without notice.6. Intellectual PropertyAll intellectual property rights, including copyrights, trademarks, and patents, related to the Service are owned by NextGenAi or its licensors. You are granted a limited, non-exclusive, non-transferable license to use the Service solely for its intended purpose, subject to these Terms.7. Limitation of LiabilityTo the fullest extent permitted by law, [Your Company Name] will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use or inability to use the Service, even if we have been advised of the possibility of such damages.8. Compliance with Applicable LawsYou agree to comply with all applicable laws and regulations in your jurisdiction, including but not limited to:United States: The California Consumer Privacy Act (CCPA), Children’s Online Privacy Protection Act (COPPA), and other federal and state privacy and security laws.European Union: The General Data Protection Regulation (GDPR) and other relevant EU laws.South Africa: The Protection of Personal Information Act (POPIA).Canada: The Personal Information Protection and Electronic Documents Act (PIPEDA).New Zealand: The Privacy Act 2020.United Kingdom: The Data Protection Act 2018, which incorporates the GDPR.9. TerminationWe may suspend or terminate your access to the Service if you violate these Terms or engage in activities that are detrimental to the Service, at our sole discretion. Upon termination, you must cease using the Service and destroy all copies of the Service and its associated materials in your possession.10. IndemnificationYou agree to indemnify, defend, and hold harmless [Your Company Name], its affiliates, officers, employees, agents, and licensors from and against any and all claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of the Service, your violation of these Terms, or any infringement of third-party rights.11. Dispute Resolution
11.1 Governing LawThis Agreement shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law principles.11.2 ArbitrationAny dispute, controversy, or claim arising out of or relating to these Terms shall be resolved by binding arbitration in Texas. The arbitration shall be conducted in the English language.12. SeverabilityIf any provision of these Terms is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.13. Refund PolicyAt NextGenAi, we are committed to providing you with the best AI automation services, and we want you to be completely satisfied with your purchase. If for any reason you are not fully satisfied with our services, we offer a 100% Money-Back Guarantee within the first 30 days of your subscription or purchase.How Our Money-Back Guarantee Works:If you are not satisfied with our services for any reason, you can request a full refund within 30 days of your purchase.To initiate the refund process, simply contact our customer support team at [email protected]
within 30 days of your payment.Once we receive your refund request, we will process the refund promptly, and the full amount of your purchase will be credited back to the original method of payment.Eligibility for Refund:To be eligible for a refund, you must meet the following conditions:The refund request must be made within 30 days of the original purchase or subscription date.You must have made the purchase directly through our website or an official sales channel. Refunds are not applicable for third-party purchases or promotions not handled by us.Refund requests must be submitted via email or through our official customer support channels.What Is Not Covered by the Refund Policy:Past the 30-Day Period: Refunds cannot be processed for requests made after the 30-day window.Promotional Discounts or Trial Periods: If you signed up for a promotional offer or trial period, the refund policy may differ. Please refer to specific terms attached to such offers.Refund Process:Once we receive your refund request, we will:Acknowledge your refund request within 2 business days.Process your refund and issue the payment within 7 business days of confirmation, depending on your payment method.Customer Support:If you have any questions or need assistance with your refund request, please feel free to contact our support team at [email protected]
.Please Note: While our aim is to make your experience with NextGenAi as positive as possible, this policy is designed to be a fair and straightforward process to ensure you feel confident in your purchase. We appreciate your understanding and look forward to helping you achieve your goals with our AI-powered solutions.14. MiscellaneousEntire Agreement: These Terms, together with our Privacy Policy and any other legal notices published on our Service, constitute the entire agreement between you and NextGenAi regarding the Service.Changes to Terms: We reserve the right to update or modify these Terms at any time. You will be notified of material changes, and continued use of the Service constitutes your acceptance of those changes.Contact Information:For any questions or concerns regarding these Terms, please contact us at:NextGenAi
No 16, Chrome Close, Harare
+263 786514670
[email protected]
https://n3xtgenaii.com/